A Leader's Guide to Seeing What Investigations Miss

Sound familiar?

– The report says “operator error.” The same failure happens again eight months later.

– Corrective actions get logged, closed out — and quietly undone by production pressure within a quarter.

– You walk into a debrief and, without meaning to, everyone stops talking.

A half-day, in-person session for leaders who own the outcome of investigations — even when they're not the ones running them. Built on the research behind Beyond Human Error, this session reframes how you see events, why corrective actions fail, and what your own reaction in the room is really doing to the truth.

“You don't have a problem with erratic, unreliable operators. You have an organizational problem, a technical one.”

Who it's for: Site, operations, and safety leaders who review, approve, or act on investigation findings — not the investigators themselves.

What You'll Walk Away With

– Why human error is a symptom, not a cause — and how to see past the “First Story” to what's really going on

– The traps that quietly keep investigations shallow, even with the best intentions

– Why most corrective actions don't stick — and what separates a fix that works from one that doesn't

– What your own presence and reactions do to help — or hurt — an investigation's ability to find the truth

– A high-level look at what a rigorous investigation process actually requires from your team

Limited to a small group to keep the room interactive — first come, first served.

RESERVE YOUR SEAT